BELTS & BAGS | Return & Exchange Policy
Refunds are applicable to full-price items only. We do not offer refunds on change of mind or incorrect selection.
- Colour variation might occur in genuine leather belts. This is common for belts made from real leather as real leather will have colour variation occurring during the dying and manufacturing process.
SALE ITEM RETURNS
Sale or discounted items are only eligible for store credits or size exchange.
Clearance or last-chance items are not eligible for returns.
Return shipping is at the cost of the customer.
The item must be returned in original condition: unworn, unwashed and unused, with original tags attached, in their plastic sleeves and invoice/proof of purchase to be provided. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.
We only accept size exchanges of items purchased within 30 days of receipt of goods. We do not offer exchanges on change of mind or incorrect selection. If the new size is not available we will issue you store credits. Please purchase an Exchange Shipping Fee Here for us to send out your new exchange order.
Store Credits: Credits are valid for 6 months from the date and time of issue. The balance will be cancelled if you have not used it within 6 months.
If your item arrives damaged or appeared to be faulty - this needs to be reported within 14 days of receipt for replacement, repair or refund. Please note that items that have been damaged due to incorrect care or general wear are not considered faulty.
To report a faulty item, please email us at: firstname.lastname@example.org
If there is a fault with the item you have purchased, we will offer to repair or replace it where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.
The followings are not eligible for returns:
- Clearance items
- The item is clearly worn and not returned in original condition/packaging.
- The item is damaged, misused or tampered with.
Belt N Bags
PO BOX 668
NSW 1475 Australia